Welcome to Ocean Streetwear’s FAQ section! We’re here to help you navigate your coastal cool shopping experience. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of products does Ocean Streetwear offer?
We specialize in premium men’s summer essentials including:
- Stylish swimwear for beach and poolside
- Comfortable shorts perfect for warm weather
- Coordinated two-piece sets for effortless style
- Trend-forward tracksuits for active lifestyles
What makes Ocean Streetwear products special?
Our products stand out because:
- Premium quality materials designed for summer comfort
- Trend-forward designs that blend beach vibes with urban style
- Coordinated sets for effortless matching
- Durable construction that withstands sun, sand, and surf
How do I choose the right size?
We recommend checking our detailed size charts available on each product page. Our sizing is standard US sizing. If you’re between sizes or unsure, we suggest sizing up for a more comfortable fit, especially for swimwear.
Shipping & Delivery
Where does Ocean Streetwear ship?
We ship worldwide from our Philadelphia headquarters! However, we currently cannot deliver to some remote areas and parts of Asia. You’ll be able to confirm delivery availability during checkout.
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping (Recommended) – $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping – For orders over $50 via EMS (15-25 business days after dispatch)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Why is my delivery taking longer than expected?
While we strive for timely delivery, international shipments may occasionally experience delays due to customs processing or local carrier issues. If your package seems significantly delayed, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We want you to love your Ocean Streetwear! You may initiate returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service to begin the return process.
How do I return an item?
Simply email [email protected] within 15 days of receipt with your order number and reason for return. We’ll provide return instructions and the appropriate shipping address. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund.
Payments & Security
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store full credit card details on our servers.
Can I change my payment method after ordering?
Once an order is placed, we’re unable to change the payment method. You would need to cancel the original order (if it hasn’t shipped yet) and place a new one with your preferred payment option.
Account & Order Management
How do I check my order status?
You’ll receive email updates at each stage of your order process. For specific inquiries, email us at [email protected] with your order number.
Can I cancel or modify my order?
We process orders quickly to get your summer essentials to you fast! If you need to cancel or modify an order, contact us immediately at [email protected]. We can only accommodate changes if your order hasn’t entered the shipping process.
Do you offer discounts for bulk orders?
We love when customers stock up on our coastal styles! For large quantity orders (10+ items), please contact us directly at [email protected] for potential bulk pricing options.
Still have questions? Our customer service team is always happy to help! Reach us at [email protected] for personalized assistance with your Ocean Streetwear experience.
Dive into effortless summer style with Ocean Streetwear – where coastal cool meets urban edge!